Terms & Conditions

Prices are agreed upon on the day of order, according to the price list of Music Max d.o.o.  All the prices are in EUR and include 22% VAT, except for books, where VAT is 9.5%. 

We offer delivery service. Package and delivery up to 50kg to EU (Zone 1 only!) is free with orders above 500 EUR. For other international orders, the prices for delivery depend on the weight and value of the order. Unless specified otherwise, all orders are sent via General Logystics Systems (GLS).
Please check immediately upon receipt: 
- intergity of the shipment 
- any possible damage 
Such complaint you have to report to GLS within 24 hours. Please report any visible damage immediately upon receipt. 

The majority of products on the website are in stock and can be dispatched immediately. For special order items, the delivery time is agreed upon ordering. 

Warranty period for all the instruments is one year (excluding spare parts and accessories such as strings, picks, oils, lubricants, connectors, cables,...) After the warranty period we offer service for at least 5 years. Other terms and details of warranty are stated on our warranty card. 

The buyer can pay for the goods:
- with a credit card
- by bank transfer on our bank account SI56 0600 0051 6561 092, opened at Banka Celje. 

When the customer places the order, our salesperson will contact him/her, to confirm the order. The confirmation will also be sent via e-mail, together with the contract with general terms and conditions. When the value of the order is above 80 EUR, you are entitled to 5% discount, that will be deducted on the receipt you receive upon delivery. This discount does not apply for the items with already reduced prices.

The contract between the buyer and MUSIC MAX will be kept on record in written and electronic form. One copy will be sent to the customer upon receiving the goods. Upon request, an additional contract can be sent to the customer. The contract is written in Slovenian language.

30-DAY MONEY BACK GUARANTEE (only valid for online orders): 
The buyer has the right to return the products within 30 days. The products must be in original condition, unused and in original packaging. The shipping costs are not refundable and are paid for by the buyer. The products may be changed for other goods, or the money is refunded to the buyer.
Refund does not apply to: 
- sound, video and software media (DVD, video, CD) with stripped welded packaging 
- sheet music 
- used strings, reeds, mouthpieces etc.
- any other items which have visible marks of usage
For returned items, that have visible marks of usage or have damaged original packaging we reserve the right to adequate usage charge.

Tradition - Since 1994

More Than 20 Years With You!

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100% Satisfaction Guaranteed


100% Satisfaction Guaranteed

You Can Return Purchased Items in 30 days!

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Region Based Free Shipping


Region Based Free Shipping

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Delivery service: GLS (General Logistics Systems)

EU ZONE 1. - Germany - DE, Luxembourg - LU, Austria - AT, Netherlands - NL, Belgium - BE, Denmark - DK, Italy - IT, Czech Republic - CZ, Slovakia - SK, France - FR, Hungary - HU, Poland - PL, Great Britain - GB, Lithuania - LT

Shipping costs 7 EUR, FREE shipping on orders over 150 EUR. Delivery time 4-6 days.

EU ZONE 2. - Estonia - EE, Latvia - LV, Romania - RO, Finland - FI, Spain - ES*, Sweden - SE, Greece - GR*, Ireland - IE, Portugal - PT, Switzerland - CH, Turkey - TR, Bulgaria - BG, Norway - NO

Shipping costs 15 EUR, FREE shipping on orders over 300 EUR. Delivery time 6-9 days.

*This price does not apply to delivery to the islands

HRVATSKA - Croatia - HR

Shipping costs 7 EUR, FREE shipping on orders over 100 EUR. Delivery time 4-6 days*.

*Delivery time to the islands depends on maritime transit.

SRBIJA - Serbia - RS

Shipping costs 29 EUR, FREE shipping on orders over 700 EUR. Delivery time 6-9 days.

SLOVENIJA - Slovenia - SI

Shipping costs 3,5 EUR, FREE shipping on orders over 40 EUR. Delivery time 2-3 days.

Credit rate of excellency


Credit rate of excellency

Highest grade of AAA

In the framework of the international project the credit rating agency Bisnode, the biggest partner company of the credit rating agency Dun & Bradstreet, conducted financial analysis of companies in 19 European countries, also in Slovenia. 

The credit rating of excellence represents an above-average rating value of economic operators. Based on the financial statements of the entities for the last financial year, it predicts the security of business in the next 12 months. Credit rating of excellence own only the best companies with the key differential advantage in business.

Our company MUSIC MAX d.o.o. according to analysis for 2016 is one of the top 4.2% of business entities in Slovenia and is thus in the highest grade of AAA. In Slovenia in 2016 among 163,642 registered businesses, credit excellence reached only 6,944 companies. In our general economic activity - NACE classification - (G47.5.9 - Retail sale of furniture, lighting equipment and other household articles in specialised stores ) are 206 registered companies, of which only 15 companies reach international recognized standards of grade AAA.
Companies that demonstrate excellence in credit, representing the most reliable, credible and low-risk business entity to cooperate with all business partners, as clients, customers, suppliers, as well as insurance companies, banks and other business partners. The certificate is recognized and identifiable in Europe. We may be pointed out in our general and the business community as a trusted business entity, as well as our further reference when dealing with domestic and foreign business partners. 

Companies with a rating of excellence are operating above the average, which means that we have been in the past year above average payment plan company, we have had no account blockages, while meeting the criteria for achieving a smaller probability that in the next twelve months recorded any of the following events:


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